Terms of service

TERMS OF SERVICE

Last Updated: August 15, 2026

Welcome to Aurlyn & Co. These Terms of Service ("Terms", "Terms of Service") govern your access to and use of the Aurlyn & Co. website, online store, products, services, features and related content (collectively, the "Services").

In these Terms, "Aurlyn & Co.", "we", "us" and "our" refer to Aurlyn & Co. "You" and "your" refer to the person accessing, browsing or purchasing from our Services.

Our store is hosted and powered by Shopify, which provides the e-commerce platform that allows us to offer our products and Services to you.

By accessing or using our Services, placing an order, or otherwise interacting with our store, you agree to be bound by these Terms of Service and any policies referenced in them, including our Privacy Policy, Refund & Return Policy and Shipping Policy.

If you do not agree with these Terms, please do not use our Services or place an order through our store.

1. ELIGIBILITY AND USE OF THE SERVICES

By using our Services, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate, complete and current.

  • You will use our Services only for lawful purposes.

  • You will comply with all applicable laws and regulations while using our Services.

If you are under the applicable age of majority, you may use our Services only with the involvement and consent of a parent or legal guardian where required by law.

We reserve the right to refuse service, restrict access, cancel orders or terminate accounts where we reasonably believe that these Terms have been violated or that the Services are being misused.

2. ABOUT OUR STORE AND PRODUCTS

Aurlyn & Co. offers products for purchase through our online store.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, dimensions and other information displayed on our website are accurate.

However, actual product colours and appearance may vary depending on your device, screen settings, lighting and other factors.

We do not guarantee that your device will display product colours exactly as they appear in real life.

Product descriptions, specifications, pricing, availability and other information may be changed or updated at any time without prior notice.

We reserve the right to discontinue products or limit the quantity of products available for purchase.

3. PRODUCT AVAILABILITY

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding the issue and may:

  • offer an alternative product where appropriate;

  • provide a refund for the unavailable product; or

  • cancel the affected order.

If an order is cancelled because a product is unavailable, any amount actually paid for that cancelled product will be refunded in accordance with our applicable refund process.

4. ORDERS

When you place an order through our store, you are submitting a request to purchase the selected products.

Submitting an order does not automatically guarantee acceptance of the order.

We reserve the right to accept, reject, cancel or limit any order for reasonable reasons, including:

  • product unavailability;

  • pricing or product information errors;

  • suspected fraudulent or unauthorized transactions;

  • suspected misuse of promotional offers;

  • incorrect shipping or billing information;

  • unusual purchasing activity;

  • failure of payment authorization; or

  • violation of these Terms.

Once your order has been successfully processed and accepted, you will normally receive an order confirmation through the contact information you provided.

Please carefully review your order before completing the purchase.

Cancellation requests may not be accepted after an order has entered processing or dispatch.

Any cancellation, return, replacement or refund will be subject to our applicable Refund & Return Policy.

5. ACCURACY OF CUSTOMER INFORMATION

You agree to provide accurate and complete information when placing an order or creating an account.

This may include:

  • full name;

  • email address;

  • phone number;

  • billing address;

  • shipping address;

  • payment information; and

  • any other information reasonably required to process your order.

You are responsible for ensuring that your shipping information is correct.

Aurlyn & Co. is not responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information supplied by you.

6. PRICES, TAXES AND PAYMENTS

All prices displayed on our website are in the currency specified on the store at the time of purchase.

Prices may change at any time without prior notice.

The applicable price for your purchase will generally be the price displayed at the time you place your order, subject to correction of obvious pricing or technical errors.

Depending on the transaction and applicable law, prices may include or exclude applicable taxes, shipping charges or other charges. Any applicable charges that are payable by you will be displayed during checkout where reasonably practicable.

We accept payment methods made available through our checkout.

By submitting payment information, you confirm that:

  • the information provided is accurate;

  • you are authorized to use the selected payment method; and

  • you authorize the applicable payment provider to process the transaction.

We do not ordinarily have access to your complete payment card information where payment is processed through a third-party payment provider.

7. PAYMENT PROCESSING

Payments may be processed through third-party payment service providers.

These providers may have their own terms, conditions and privacy practices.

Aurlyn & Co. is not responsible for technical failures of third-party payment systems, except to the extent required by applicable law.

If your payment is unsuccessful, your order may not be accepted or processed until valid payment has been received.

8. SHIPPING AND DELIVERY

We will process and ship accepted orders in accordance with our Shipping Policy.

Any delivery dates or timeframes displayed on our website are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • courier or logistics delays;

  • incorrect address information;

  • weather conditions;

  • public holidays;

  • transportation disruptions;

  • customs or regulatory procedures;

  • natural disasters;

  • strikes or other labour disruptions; or

  • other events beyond our reasonable control.

We will make reasonable efforts to assist with delivery issues where appropriate.

If an order is delayed, lost, damaged or incorrectly delivered, please contact us using the contact details provided on our website.

Nothing in these Terms is intended to exclude any rights or remedies available to consumers under applicable Indian law.

9. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, replacements and refunds are governed by our Refund & Return Policy.

Before purchasing, customers should review the applicable policy for information regarding:

  • eligibility for returns;

  • return time limits;

  • exchange conditions;

  • damaged or defective products;

  • incorrect products;

  • refund processing;

  • return shipping;

  • non-returnable products; and

  • cancellation procedures.

Where applicable law provides consumers with rights that cannot legally be excluded or restricted, those rights will continue to apply.

10. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, incorrect or materially different from what you ordered, please contact us within the period specified in our Refund & Return Policy.

We may request photographs, videos, order information or other reasonable evidence to investigate the issue.

Depending on the circumstances and applicable law, we may provide an eligible replacement, repair, refund or another appropriate remedy.

11. INTELLECTUAL PROPERTY

Unless otherwise stated, the content available through our Services, including:

  • our name and branding;

  • logos;

  • product names;

  • photographs;

  • graphics;

  • designs;

  • text;

  • videos;

  • audio;

  • product descriptions;

  • website layout;

  • icons; and

  • other original materials

is owned by or licensed to Aurlyn & Co. and is protected by applicable intellectual-property laws.

You may access and use our Services for personal and lawful purposes.

You may not, without our prior written permission:

  • copy substantial portions of our website content;

  • reproduce our branding or logos;

  • modify or create derivative works from our content;

  • commercially exploit our content;

  • redistribute our product photographs or descriptions;

  • scrape or systematically extract website content; or

  • use our intellectual property in a manner that suggests an unauthorized relationship with Aurlyn & Co.

All rights not expressly granted under these Terms are reserved.

12. USER CONTENT AND FEEDBACK

If you submit reviews, photographs, comments, suggestions, testimonials, feedback or other content to Aurlyn & Co. ("User Content"), you remain responsible for that content.

By submitting User Content, you confirm that:

  • you have the necessary rights to submit it;

  • it does not unlawfully infringe another person's rights;

  • it is not fraudulent or misleading;

  • it does not contain malicious software;

  • it does not violate applicable law; and

  • it does not contain unlawful, abusive, defamatory, obscene or otherwise prohibited material.

To the extent permitted by law, you grant Aurlyn & Co. a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, adapt and distribute your User Content for purposes connected with operating, promoting and improving our Services.

We reserve the right to remove User Content that we reasonably believe violates these Terms or applicable law.

13. PROHIBITED ACTIVITIES

You must not use our Services:

  • for any unlawful purpose;

  • to violate applicable laws or regulations;

  • to commit fraud or facilitate fraudulent transactions;

  • to impersonate another person or business;

  • to provide false or misleading information;

  • to interfere with the operation or security of our website;

  • to introduce viruses, malware or other harmful code;

  • to attempt unauthorized access to our systems;

  • to collect personal information of other users without authorization;

  • to scrape, crawl or systematically extract information from our website without authorization;

  • to use automated systems to place fraudulent or abusive orders;

  • to circumvent security or access controls;

  • to infringe intellectual-property rights;

  • to abuse promotional codes or discounts; or

  • to otherwise interfere with another person's use of our Services.

We may suspend or terminate access to the Services where we reasonably believe that a user has engaged in prohibited activity.

14. THIRD-PARTY SERVICES AND LINKS

Our Services may contain links, integrations or features provided by third parties.

These may include payment processors, shipping providers, analytics providers, social-media services and other technology providers.

Third-party services may be subject to separate terms and privacy policies.

We are not responsible for the independent operation, content, policies or practices of third-party services, except to the extent required by applicable law.

Your use of third-party services is subject to the terms applicable to those services.

15. SHOPIFY

Aurlyn & Co. uses Shopify to operate and host our online store.

Shopify provides the e-commerce technology and infrastructure used to provide our Services. However, purchases made through our store are transactions between you and Aurlyn & Co.

Shopify is not the seller of products purchased directly from Aurlyn & Co.

Information relating to your use of our store may be processed by Shopify and other service providers as described in our Privacy Policy and applicable third-party policies.

16. PRIVACY AND PERSONAL INFORMATION

Your privacy is important to us.

Personal information collected through our Services will be handled in accordance with our Privacy Policy.

Depending on the Services you use and applicable law, information we may process can include information such as your name, contact information, shipping information, billing information, order information, device information and information necessary to provide our Services.

We may use service providers, including Shopify, payment processors, logistics providers and other vendors, to provide and operate our Services.

We will process personal data in accordance with applicable law and our Privacy Policy.

Our privacy practices may be updated from time to time to reflect changes in our Services, legal requirements or technology.

17. WEBSITE AVAILABILITY

We do not guarantee that our Services will always be available, uninterrupted, secure or error-free.

We may temporarily suspend or restrict access to all or part of the Services for:

  • maintenance;

  • updates;

  • security reasons;

  • technical issues;

  • operational reasons; or

  • circumstances beyond our reasonable control.

We will make reasonable efforts to restore Services when appropriate.

18. ERRORS AND INACCURACIES

Our website may occasionally contain typographical errors, inaccurate information or omissions relating to:

  • product descriptions;

  • pricing;

  • discounts;

  • availability;

  • shipping charges;

  • delivery estimates; or

  • other information.

We reserve the right to correct errors and update information at any time.

Where permitted by applicable law, we may cancel or modify an order affected by a material error and will provide an appropriate refund for amounts paid for any cancelled portion of the order.

19. DISCLAIMERS

To the maximum extent permitted by applicable law, our Services are provided on an "as available" basis.

We do not guarantee that the Services will always be uninterrupted, timely, secure or free from errors.

We do not guarantee that information provided through the Services will always be complete or error-free.

Nothing in these Terms excludes or limits any warranty, guarantee, consumer right or remedy that cannot legally be excluded or limited under applicable Indian law.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Aurlyn & Co., its owners, employees, contractors, service providers and affiliates will not be liable for indirect, incidental, special or consequential losses arising from your use of the Services.

This may include, where legally permissible, loss of profits, loss of business opportunities, loss of data or similar indirect losses.

However, nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

Nothing in these Terms is intended to deprive consumers of rights or remedies that cannot legally be excluded under applicable Indian consumer-protection law.

21. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Aurlyn & Co., its owners, employees, contractors and service providers from claims, losses, liabilities and reasonable expenses arising from:

  • your material violation of these Terms;

  • your unlawful use of the Services;

  • your violation of another person's rights; or

  • your fraudulent or unauthorized activity.

This provision will not apply to the extent that the claim results from our own unlawful conduct, negligence or breach of a non-excludable legal obligation.

22. TERMINATION AND SUSPENSION

We may suspend or terminate your access to the Services if you materially breach these Terms, engage in fraudulent or unlawful activity, abuse our Services, or otherwise create a significant risk to Aurlyn & Co., our customers or our systems.

Where appropriate, we may provide notice before termination.

Termination will not affect rights or obligations that accrued before termination or provisions that by their nature should continue after termination.

23. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer-protection and other mandatory laws.

Any dispute arising from or relating to these Terms or your use of the Services shall be subject to the jurisdiction of the competent courts having jurisdiction over [CITY, STATE, INDIA], subject to any mandatory rights or jurisdiction available to consumers under applicable law.

Nothing in this section prevents a consumer from exercising a legal right to approach a competent consumer forum, commission, court or other authority where such right is available under applicable law.

24. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When we make changes, we may update the "Last Updated" date displayed at the beginning of these Terms.

Material changes may be communicated through our website or other reasonable means where required by applicable law.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

25. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

26. NO WAIVER

If we do not immediately enforce any right or provision of these Terms, that does not mean that we have permanently waived that right or provision.

27. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our Services, subject to applicable law.

If there is a conflict between these Terms and a specific policy relating to a particular transaction, the specific policy will apply to the extent necessary to resolve that conflict.

28. CONTACT INFORMATION

If you have questions, complaints or concerns regarding these Terms or your order, please contact us:

Aurlyn & Co.

Email: chitrabhanu143@gmail.com

City/State: [Bengaluru, Karnataka]

For customer-support or order-related queries, please include your order number and the email address or phone number associated with your order.

29. EFFECTIVE DATE

These Terms are effective from August 15, 2026, unless otherwise stated.

By using the Aurlyn & Co. website or placing an order, you acknowledge that you have read and agreed to these Terms of Service.