Shipping policy
Shipping & Payment Policy
Effective Date: September 16, 2026
At Aurlyn & Co., we offer multiple payment options to make your shopping experience convenient and flexible. Please read the following policy carefully for information regarding payment methods, shipping charges, processing times, delivery, cancellations, and order-related issues.
1. Order Processing
All orders are processed within 1–3 business days after the order is successfully placed.
Once your order has been dispatched, tracking details will be provided where applicable.
2. Delivery Time
The estimated delivery time is:
7–14 days after dispatch
Delivery times may vary depending on the delivery location, courier availability, weather conditions, public holidays, logistical issues, or other circumstances beyond our control.
The stated delivery period is an estimated timeframe and is not a guaranteed delivery date.
3. Payment Options
We provide the following three payment options:
Option 1 — Prepaid: Pay Total Amount Now
Customers can pay the full order amount at the time of placing the order using the available online payment methods.
Shipping charges:
We Offer Free Shipping On All Orders
Option 2 — Partial COD: Pay 25% Now, Rest on Delivery
Customers can pay 25% of the total order amount upfront, with the remaining 75% payable at the time of delivery.
This option allows customers to place an order with a partial upfront payment while paying the remaining amount when the order arrives.
The upfront payment is required to confirm and process the order.
Option 3 — Pay ₹349 Now, Rest at Your Doorstep
Customers can pay a fixed ₹349 upfront to confirm their order, with the remaining balance payable at the time of delivery.
The ₹349 upfront payment is required before the order can be processed and dispatched.
For orders where the total order value is less than the applicable upfront amount, the maximum payable upfront amount will be limited to the total order value.
4. Shipping Charges
Prepaid Orders
We Provide Free Shipping On All Prepaid Orders
COD Orders
For orders using COD/partial-COD payment options, applicable COD charges may apply as displayed at checkout.
The applicable amount will be clearly shown before the order is confirmed.
5. Upfront Payments on Partial COD Orders
For 25% Partial COD and ₹349 Partial COD orders, the upfront amount paid to confirm the order is not considered a refundable cancellation deposit.
Since orders are processed specifically after confirmation of the upfront payment, order cancellations are not permitted once the order has been placed.
Any eligible return or refund will be handled according to our Return & Refund Policy.
6. No Order Cancellations
We do not accept order cancellation requests once an order has been placed.
Customers are requested to carefully verify the following before completing their order:
Product
Size/variant
Quantity
Delivery address
Contact number
Payment option
By placing an order, the customer confirms that the provided information is correct.
7. Damaged, Defective, or Incorrect Products
If you receive a product that is:
Damaged during transit
Defective
Different from the product ordered
Missing an item or accessory
you must contact us within 24 hours of delivery.
Mandatory Unboxing Video
For any claim involving a damaged, defective, incorrect, or missing product, the customer must provide a clear and continuous unboxing video of the parcel.
The video must begin before opening the parcel and should clearly show:
- The sealed parcel as received.
- The shipping label and order details.
- The complete process of opening the parcel.
- The product immediately after opening.
- The damage, defect, missing item, or incorrect product, if applicable.
Genuine Claims Only
All such claims are subject to verification by Aurlyn & Co.
We will accept a return, replacement, or refund only when the claim is verified as genuine and meets the requirements of our Return & Refund Policy.
Claims without a proper unboxing video may not be accepted.
For a verified damaged, defective, or incorrectly delivered product, the ₹100 customer-initiated return fee will not be charged.
8. Customer-Initiated Returns
For eligible returns initiated by the customer for reasons other than receiving a damaged, defective, or incorrect product, a ₹100 return fee will apply.
The ₹100 fee will be deducted from the eligible refund amount and covers return handling and logistics costs.
Please refer to our Return & Refund Policy for complete return eligibility and conditions.
9. Failed Delivery / Refusal of COD Orders
Customers are requested to remain available to receive their orders and provide a valid contact number.
For COD or partial-COD orders, refusal to accept a confirmed order may result in the order being treated as a failed delivery.
Any further action regarding such orders will be handled at the discretion of Aurlyn & Co., subject to the applicable terms and conditions.
10. Incorrect Delivery Information
Customers are responsible for providing an accurate:
Name
Mobile number
Complete delivery address
PIN code
Other required delivery information
Aurlyn & Co. will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
11. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays can occur due to circumstances beyond our control, including courier delays, weather conditions, public holidays, transportation disruptions, high order volumes, or other unforeseen circumstances.
Aurlyn & Co. is not responsible for delays caused by third-party courier or logistics providers.
12. Contact Us
For questions regarding payments, shipping, delivery, returns, or your order, please contact us at:
Email: chitrabhanu143@gmail.com
Instagram: @aurlyn.co
Facebook: https://www.facebook.com/profile.php?id=61593642800099
For faster assistance, please include your order number when contacting us.
Aurlyn & Co.
By placing an order with Aurlyn & Co., you acknowledge and agree to the terms outlined in this Shipping & Payment Policy.