Shipping policy

SHIPPING POLICY

Last Updated: August 15, 2026

At Aurlyn & Co., we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, ship and deliver orders placed through our online store.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of high order volume, sales, promotions or unforeseen circumstances, processing may take longer than usual.

Once your order has been dispatched, you will receive shipping or tracking information at the email address or phone number provided during checkout, where tracking is available.

2. DELIVERY TIME

For orders within India, the estimated delivery time is generally:

5–10 business days after dispatch.

Delivery times are estimates and may vary depending on:

  • Your location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Remote-area delivery

  • Transportation disruptions

  • High-volume periods

  • Other circumstances outside our reasonable control

We cannot guarantee a specific delivery date unless expressly stated otherwise at the time of purchase.

3. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Aurlyn & Co. may offer free shipping, promotional shipping rates or other delivery offers.

Any applicable promotional shipping terms will be displayed at the time of the offer.

4. SHIPPING DESTINATION

We currently ship orders to addresses within India, subject to courier availability and serviceability.

Some remote or restricted locations may not be serviceable by our available delivery partners.

If your address is outside our delivery coverage, we may contact you to discuss available options or cancel and refund the affected order.

5. TRACKING YOUR ORDER

Where tracking is available, we will provide a tracking number or tracking information after your order has been dispatched.

You can use the tracking information provided by the applicable courier to check the status of your shipment.

Tracking information may take some time to become active after the package has been handed over to the courier.

6. DELIVERY ATTEMPTS

The courier may make multiple delivery attempts depending on its operational policies.

Please ensure that:

  • your shipping address is correct;

  • your phone number is active;

  • someone is available to receive the package where required; and

  • you respond to reasonable delivery-related communications from the courier.

If a package is returned to us because of an incorrect address, failed delivery attempts, refusal to accept the package or other circumstances attributable to the customer, additional shipping charges may apply if a re-shipment is requested.

7. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

Please carefully check your:

  • Name

  • House/Flat/Building number

  • Street/locality

  • City

  • State

  • PIN code

  • Phone number

If you notice an incorrect address after placing your order, contact us as soon as possible at chitrabhanu143@gmail.com.

We will try to update the shipping information before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

8. DELAYED ORDERS

Although we aim to deliver orders within the estimated timeframe, delivery delays may occasionally occur.

Delays can result from:

  • courier or logistics issues;

  • weather;

  • public holidays;

  • incorrect address information;

  • transportation disruptions;

  • natural disasters;

  • operational disruptions;

  • high order volumes; or

  • other circumstances beyond our reasonable control.

If your order has exceeded the estimated delivery timeframe by a significant amount, please contact us so that we can assist you.

9. LOST OR MISSING PACKAGES

If your tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible.

We may ask you to:

  • check with household members, neighbours or building reception;

  • contact the courier;

  • confirm your shipping address; or

  • provide additional information needed to investigate the delivery.

We will make reasonable efforts to assist with the investigation.

10. DAMAGED PACKAGES

If your package arrives visibly damaged, please take photographs or videos of the package and product before discarding any packaging materials.

If the product inside is damaged, contact us as soon as possible at chitrabhanu143@gmail.com with:

  • your order number;

  • photographs or video of the package;

  • photographs or video of the damaged product; and

  • a brief description of the issue.

Damage claims will be reviewed in accordance with our Refund & Return Policy and applicable law.

11. WRONG OR MISSING ITEMS

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and relevant photographs or other information that may help us investigate the issue.

Where appropriate and subject to our applicable policies and law, we may arrange a replacement, refund or other suitable resolution.

12. PRE-ORDERS

If we offer pre-order products, the estimated dispatch or delivery timeframe will be stated on the relevant product page or during checkout where reasonably practicable.

If an order contains both in-stock and pre-order products, we may ship the products together unless otherwise stated.

Any specific pre-order terms displayed at the time of purchase will apply to that product.

13. MULTIPLE ITEMS IN ONE ORDER

If you purchase multiple products in a single order, we may ship them together or in separate packages depending on product availability, warehouse processing and logistics considerations.

If your order is shipped in multiple packages, you may receive separate tracking information.

14. CANCELLATION AFTER DISPATCH

Once an order has been dispatched, cancellation may no longer be possible.

If you no longer wish to receive an order after dispatch, please contact us immediately.

Any return, refusal of delivery or refund will be handled in accordance with our Refund & Return Policy and applicable law.

15. DELIVERY TO REMOTE LOCATIONS

Certain remote or difficult-to-service locations may require additional delivery time.

If a courier cannot service the address provided, we may contact you to request an alternative serviceable address.

16. FORCE MAJEURE

Aurlyn & Co. will not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, transportation disruptions, strikes, public emergencies, civil disturbances, technical failures or other unforeseen events.

We will make reasonable efforts to minimize the impact of such events on your order.

17. CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

Aurlyn & Co.

Email: chitrabhanu143@gmail.com

Customer Support: Please include your order number in your message so that we can assist you more efficiently.

18. POLICY UPDATES

We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, delivery partners, Services or applicable requirements.

The latest version of this Shipping Policy will always be available on our website.

Last Updated: August 15, 2026