Return & Refund Policy

Effective Date: September 16, 2026

At Aurlyn & Co., we strive to provide high-quality products and ensure a smooth and reliable shopping experience for our customers. Please read this Return & Refund Policy carefully before placing your order.

1. 24-Hour Return Policy

We offer an easy 24-hour return policy on eligible products. Customers may request a return within 24 hours of receiving their order, subject to the terms and conditions of this policy.

The product must be unused, unworn, and in its original condition. Clothing products must not have been worn, washed, altered, or damaged. Action figures, collectibles, and other products must be returned in their original condition with their original packaging, tags, accessories, and other items included with the order, where applicable.

2. Customer-Initiated Returns

If a customer wishes to return a product for a reason other than receiving a damaged, defective, or incorrect product, the return will be considered a customer-initiated return.

For approved customer-initiated returns, a ₹100 return fee will be deducted from the eligible refund amount. This fee covers return handling and logistics costs.

The ₹100 return fee will not be charged when the return is due to a verified damaged, defective, or incorrectly delivered product.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged during transit, defective, different from the product ordered, or missing an item or accessory, you must contact Aurlyn & Co. within 24 hours of delivery.

For any claim involving a damaged, defective, incorrect, or missing product, the customer must provide a clear and continuous unboxing video of the parcel from the beginning of the unboxing process.

The video must begin while the parcel is still sealed and must clearly show the parcel, shipping label, complete opening process, and the product immediately after opening. Any damage, defect, missing item, or incorrect product should be clearly visible in the video.

Claims submitted without a proper unboxing video may not be accepted.

4. Genuine Claims and Verification

All claims relating to damaged, defective, incorrect, or missing products are subject to verification by Aurlyn & Co.

We will accept and process a return, replacement, or refund only when the claim is verified as genuine and meets the requirements of this policy.

If a claim is found to be false, misleading, fraudulent, manipulated, or caused by customer handling after delivery, Aurlyn & Co. reserves the right to reject the claim.

For a verified damaged, defective, or incorrectly delivered product, no ₹100 return fee will be charged.

5. How to Request a Return

To request a return, customers must contact us within 24 hours of delivery by emailing chitrabhanu143@gmail.com.

Please provide your order number, the reason for the return, clear photographs of the product and packaging, and the complete unboxing video where applicable.

Customers must not send the product back without receiving return approval and instructions from Aurlyn & Co.

6. Products Not Eligible for Return

Returns may not be accepted if the return request is submitted after 24 hours of delivery, if the product has been used, worn, washed, altered, damaged, or tampered with by the customer, or if the original packaging, tags, accessories, or included items are missing where applicable.

A return may also be rejected if a damaged, defective, incorrect, or missing-product claim is submitted without the required unboxing video, if the claim is found to be false or not genuine, or if the returned product does not match the product originally shipped by Aurlyn & Co.

7. Refunds

Once a returned product is received, Aurlyn & Co. will inspect and verify the product and the reason for the return.

If the return is approved, the eligible refund will be processed according to the applicable payment method.

For an approved customer-initiated return, the ₹100 return fee will be deducted from the eligible refund amount.

For a verified genuine claim involving a damaged, defective, or incorrectly delivered product, the ₹100 return fee will not be deducted.

Depending on the circumstances and product availability, Aurlyn & Co. may provide a replacement or refund for a verified damaged, defective, or incorrectly delivered product.

Refund processing times may vary depending on the payment method, bank, or payment service provider.

8. Partial COD and Upfront Payments

Aurlyn & Co. provides three payment options: Prepaid — Pay Total Amount Now, Partial COD — Pay 25% Now and Rest on Delivery, and Partial COD — Pay ₹349 Now and Rest at Your Doorstep.

For the 25% Partial COD option, the customer pays 25% of the total order amount upfront and the remaining 75% at the time of delivery.

For the ₹349 Partial COD option, the customer pays ₹349 upfront and the remaining eligible balance at the time of delivery.

The upfront payment for partial-COD orders is non-refundable in cases of customer-initiated cancellation, refusal to accept the order, failed delivery caused by the customer, customer unavailability, or incorrect or incomplete delivery information provided by the customer.

The upfront payment is collected to confirm and process the order.

However, this non-refundable provision does not apply to a verified genuine claim involving a damaged, defective, or incorrectly delivered product. Such claims will be reviewed according to this Return & Refund Policy.

9. No Order Cancellations

We do not accept order cancellation requests once an order has been placed.

This applies to prepaid orders, COD orders, 25% Partial COD orders, and ₹349 Partial COD orders.

Customers are requested to carefully verify their product, size or variant, quantity, delivery address, contact number, and payment option before placing an order.

10. Exchanges

Exchange requests must be submitted within 24 hours of delivery and are subject to product availability, return eligibility, and verification by Aurlyn & Co.

For damaged, defective, or incorrect products, an exchange will only be processed after the claim has been verified as genuine.

11. Unboxing Video Requirement

We strongly recommend that every customer record a complete and uninterrupted unboxing video when opening their parcel.

For any claim relating to a damaged, defective, incorrect, or missing product, the unboxing video is mandatory.

The video should begin before the parcel is opened and clearly show the condition of the parcel, shipping label, opening process, and product received.

12. Final Verification

Aurlyn & Co. reserves the right to inspect and verify every return, replacement, and refund request.

A return, replacement, or refund will only be approved when the claim and returned product satisfy the requirements of this policy.

13. Contact Us

For return, refund, replacement, or exchange-related queries, please contact us at chitrabhanu143@gmail.com.

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Aurlyn & Co.

By placing an order with Aurlyn & Co., you acknowledge and agree to the terms outlined in this Return & Refund Policy.